La Porte, Indiana Water Department

Payment Options

Four payment options are available:

1. Bank Draft Plan. You may have your payments made automatically by draft on your bank account on the 25^th day or the next banking business day. You must have a good credit record, complete an application, and provide the Utility Department with a voided check on the account you plan to use.

2. Payment by cash or check at the Utility Department

3. Payment by check through by mail

4. Payment by check in the convenient drop box in front of City Hall

5. Payment Online is now available   Link

Delinquent Accounts

If a bill is unpaid after the 25^th day of the billing month, your account will be considered delinquent. You will receive a late notice giving you the date by which a payment must be made in order to avoid shut off. If you fail to pay the bill by that, date service will be discontinued. There is a $20.00 fee to reinstate the service and the past due bill and all fees must be paid before service is reconnected. Once all fees are paid, service will be restored by the end of the following business day.

Extension of Time for Payment of Bills

If you are unable to pay your bill by the due date on the shut off notice and wish to establish a payment plan, you must appear at the Utility Department with proper identification to execute a payment extension agreement that allows you to spread payment over a 60-day period. Your current bills must be paid in full during this extension period as well.
If payment is not made as agreed in the Payment Extension Agreement, service will be disconnected without further notice and all payments, including any disconnect and reconnect fees must be paid before service is restored.

Returned Checks

If you issue a check that is returned because of insufficient funds, it is a serious matter.

1. Upon receipt of the first returned check, you will be notified and a bad check fee of $25 will be added to your account.

2. If we receive a second check from you within a 2 year period that is returned because of insufficient funds, the $25 bad check fee will be added to your account and we will no longer accept checks from you. Your payments must be by cash, certified check or money order for at least one year.

Adjustment of Charges Due to Leaks

If a water leak occurs on your side of the meter that results in water not being discharged into the sanitary sewer system, you may apply for an adjustment on sewer charges by presenting suitable evidence to the Utility Department documenting that the leak has been repaired and the water did not flow into the sanitary sewer. No adjustments will be made to the water portion of the bill.

Assistance with Payments in Hardship Situations

Township Trustees, the Salvation Army and some churches may offer assistance to pay utility bills in cases involving hardship situations.

Termination of Service

When you wish to terminate service, you should contact the Utility Department office and provide the location and the date service is to be terminated as well as a forwarding mailing address for the final bill. Service disconnects are normally performed the next business day

Final Bill

Your final bill will be processed and mailed along with the regular billing cycle. All funds, including deposits and overcharge credits will be applied to amounts owed on the closed account and any unpaid balances on other accounts you may have with the City of La Porte. When those accounts have been cleared, a check for any remaining funds due to you will be issued. Unpaid final bills that receive a 2^nd notice will be turned over for collection.

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